Support

We respond within one business day. Last updated: April 27, 2026.

Contact

Email: info@workrol.com
Response time: 1 business day (Mon–Fri, CST)

Common questions

Billing, annual plans, and refunds

In-app charges are processed by Shopify. Per-store use, no transfer of subscription to another store, annual prepayment rules, and how refunds are handled are explained in the Terms of Service (section 5). For billing issues inside Shopify, use Shopify’s support and billing tools as they apply to your account.

The AI generation fails on some products

Make sure the product has a title. If it still fails, email us the product handle and we'll diagnose. Logs are retained for 7 days.

How do I activate the JSON-LD structured data?

Go to Technical SEO inside the App and click Activar en mi tema. The theme editor opens with the app embed pre-selected. Toggle it on and click Save.

How do I connect Google Search Console?

In the Indexing tab, click Conectar Google Search Console. You'll be redirected to Google's consent screen. After approval, pick the verified property for your store and click Enviar sitemap a Google.

How do I connect Google Analytics 4?

In the Dashboard or Indexing tab, click Conectar GA4. You'll be redirected to Google's consent screen for read-only Analytics access. After approval, select the GA4 property for your store. Profit Leak Detector uses this data only to show aggregated organic sessions, conversions, revenue, and landing page performance in your dashboard.

How do I disconnect Google access?

You can disconnect Google Search Console or GA4 inside the App. You can also revoke access directly from your Google Account permissions page: myaccount.google.com/permissions.

Uninstall / data deletion

Uninstall the App from the Shopify admin. Shopify sends us a shop/redact webhook within ~48 hours and we purge all data associated with your shop. You can also email us to expedite.

Bug reports

Include: your myshopify domain, the page where the issue occurred, a screenshot, and the approximate time. Send to info@workrol.com.